Do you really know how your legal department is thought of internally? Often, the folks who have to work with you tomorrow are hesitant to mention if things aren’t perfect today. That’s where Optimus Legal can help. We conduct confidential client surveys that help you find out how the department and its attorneys are perceived today and we provide an in-depth analysis that will help you to identify how to do even better going forward. In addition to providing you with critical and important insights, the survey also serves to promote your department’s strong commitment to client service.

Each client survey is customized to meet the objectives of the legal department, and to work within the corporate culture of your company. Questions are structured to be easy to respond to, yet ascertain sufficient information to determine if changes are needed, and most importantly, where changes will be most effective. Your customized client survey will be a very helpful method of gathering information, allowing you to provide better service to your clients. It will also serve as a vehicle for improving communications and determining best practices and procedures for your legal department.

Creating and implementing a confidential client survey tells your clients you are committed to providing them with the best service possible, and that their opinion is important to the legal department. Surveys begin with one or more interviews of key legal department personnel to determine your objectives. We will then recommend survey methodology. For example, your client surveys may have a written component, interview components, or both. After making recommendations with respect to most effective survey methodology to meet your goals, we move forward with the creation of the survey questions, and the implementation of the actual survey. After collating results and/or conducting any necessary interviews, we prepare and present the results of the survey and our analysis and recommendations for going forward.

Client survey pricing is quoted after our initial consultation.